Feedback is one of the greatest gifts you can ever receive. Without it how do you know how you are performing, showing up, acting? Yet many people shy away from giving each-other feedback usually because of a fear of conflict or it not being received well. This module teaches you the art of feedback, so you feel confident to share the gift of your lens to help people move forward.

This module teaches you best practice in the art of giving feedback, including the psychology of giving and receiving feedback, techniques for a smooth delivery and the difference between emotive and non emotive language. Drawing on transactional analysis you will look at the 4 positions of giving and receiving feedback to ensure you are always receiving and delivering from the right place. There is also the option of including a live 360 where Samantha Tomkinson brings the learning to life, facilitating group feedback with each other.

Module 1 The art of feedback (4hours)

The art of feedback (what and why)

How is it showing up in your context?

What does success look like for you?

The art of feedback (the how)

Role modelling success

A chance to have a go

Your commitments

Holding each-other accountable

Where to now?

Module 2 Check in (2 hours)

What’s been working well and not so well

Digging into the detail

Your commitments refined

Holding each-other accountable

Where to now?

Module 3 Live 360 (4 hours for up to 6 people)

This is for groups who already have a foundation of trust, feedback and a healthy conflict culture.

The live 360 builds team capability, trust and accountability as a group and powerfully show cases the importance of seeing things through different lenses and removing emotions and ego from the task at hand.

Samantha will carefully set the scene and ground rules for the live 360, going over the principles of powerful feedback and managing emotions through feedback. She will then facilitate live feedback session 1 by 1 for members of the group, correcting language, highlighting the things we may not be saying through body language and making sure the individual really understands what is being said.

Samantha ensures that feedback is given from a place of care and personal development, removing emotion and self interest.

Each member in turn takes the ‘hot seat’ while the other members take it in turns to give reinforcing and corrective feedback while the hot seater listens intently.

This module will also end with commitments, accountabilities and next steps.

A further check in module is often needed to really land the feedback after a reflection period.